First, check the right phone
These steps are for the child's Android phone, which sends its location. Notification settings on the grown-up's phone are a separate check. If the child can send a message but their map position is old, the network may be working while background location is restricted.
Open Eyrie and look at the sharing state. If the app is waiting for setup, finish that flow first. If it is paired to the wrong family or child, do not keep changing system settings; ask the family organiser to correct the pairing.
Android menu names differ by manufacturer and version. Search the phone's Settings for “Eyrie,” “location permission” or “app battery usage” if the paths below look different.
1. Allow the location access your family needs
On the child's phone, open Settings → Apps → Eyrie → Permissions → Location. For sharing while the app is off-screen, select Allow all the time when offered. Enable Use precise location if you want the more detailed position needed for meaningful place boundaries.
If “all the time” is not available yet, return to Eyrie's permission setup and follow its background-location explanation. Android may request foreground access before offering background access in Settings. Confirm that the phone's main Location switch is on too.
Google explains the permission choices in Manage location permissions for apps. Permission to use approximate location and the device's Location Accuracy service are separate settings; changing one does not automatically change the other.
2. Review Eyrie's battery setting
Open Eyrie's App info, then look for Battery, App battery usage or Allow background usage. Ensure background usage is permitted. If reporting stops when the screen locks, review any Eyrie-specific restriction. Where the phone offers Unrestricted, that option can help a location-sharing app continue working, with a potential battery cost.
Do not disable every battery-saving feature on the device. Change Eyrie's setting deliberately, observe the effect and review battery consumption afterwards. Google's Pixel battery guidance explains that reducing app restrictions can allow more background activity and use more power.
3. On Samsung, check sleeping apps
Search Settings for Background usage limits, usually under Battery. Check whether Eyrie is in Sleeping apps or Deep sleeping apps. Remove it from those lists and, where available, add it to Never sleeping apps.
Samsung notes that never-sleeping apps can use more battery in the background. These settings are an explicit reliability-versus-battery choice for your family, not proof that the phone will report continuously. See Samsung's battery optimisation instructions.
4. Check notifications and connectivity separately
Allow Eyrie's notifications on the child and receiving grown-up devices. On the grown-up's phone, review the individual notification categories and lock-screen preference. A message can be present in the app even when a banner or sound is disabled.
Also check that Eyrie can use mobile data when away from Wi-Fi. Restrictions from Data Saver, school networks or a device-management profile may need separate attention. If the phone has been force-stopped, open Eyrie again. Avoid repeatedly force-stopping or reinstalling it as a routine troubleshooting step.
5. Check the result in an ordinary setting
With both phones nearby, send a message and an I'm here check-in. Note the time shown on the grown-up's child's card. Then lock the child's screen and check again after an ordinary short trip. Revisit permission settings after a reinstall or a major phone update, because settings and prompts may change.
There is no single update interval that every Android phone can guarantee. If the problem continues, collect the model, Android version, Eyrie version, last report time and whether the phone was charging. Share those details with support, without passwords or private location histories. The location accuracy guide explains what a timestamp can and cannot tell you.
